Questions, answered plainly
No runaround on pricing, scheduling or guarantees. If your question isn’t here, call us and ask. We like straight answers too.
Frequently asked questions
Getting started
How do I get a quote?
Call (401) 719-6984, email admin@pristineri.com, or fill out the request form on this site. We’ll book an on-site assessment, meet you with a consultant, and send an itemized estimate you can approve online.
Is the estimate really free?
Yes. On-site assessments and estimates are free, and there’s no obligation. We also offer a free discovery call if you’d rather talk through ideas before we come out.
How fast can you start?
Maintenance services usually start within a week. Design-build projects depend on the season and scope, during peak spring and fall we’re often booking a few weeks out, so earlier is better.
Service area
What areas do you serve?
We serve the entire state of Rhode Island from our yard at 14 Priscilla Lane in Johnston, with dedicated pages for every town we service across all five counties: Providence, Kent, Washington, Bristol and Newport.
Do you work with businesses as well as homeowners?
Both. We run residential programs and full commercial accounts for property management, HOAs, retail, industrial, and municipal clients, including 24/7 snow and ice management.
Pricing & billing
How does billing work?
Mowing is billed monthly, automatically, at the beginning of the month. All other services are billed on completion to the card on file. Commercial clients can pay by check on net-15 terms.
How are larger projects scheduled and paid?
Projects over $5,000 are split into three payments: 25% at signing, 25% at the start of the job, and the balance at completion.
Do you offer financing?
Yes, 100% financing is available, including 24 months interest free on approved credit. See our financing page for details.
Trust & quality
Are you licensed and insured?
Yes. We’re licensed and fully insured in Rhode Island under GC-48810, with a certified fertilization specialist on staff and union-trained masons on our crews.
What if I'm not happy with the work?
We back every job with a 100% satisfaction guarantee. Tell us what’s off and we’ll come back and make it right. That’s the whole point of our quality-assurance walkthrough.
Who will actually be on my property?
Uniformed Pristine crews led by a foreman, never day labor. Same faces week after week wherever we can, so your crew learns your property.
Scheduling & seasons
What are your hours?
Crews run Monday through Saturday, 7:00 AM to 7:00 PM. Customer support is available 24/7, and snow operations run around the clock during storms.
What happens when it rains on my mow day?
We shift you to the next dry day on the route and text you the update. You’re never charged for a visit we didn’t make.
When should I book snow removal?
Seasonal snow contracts fill up through the fall. Lock in your rate before the first storm. Once it snows, availability and pricing both tighten.
Join a few hundred happy Rhode Island
property owners.
Join a few hundred happy Rhode Island property owners.
Free on-site assessment, upfront pricing, and 24 month interest-free financing
available. Let’s talk.
Free on-site assessment, upfront pricing, and 24 month interest-free financing available. Let’s talk.